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Mr. Bill Deatsch
Boice Countryside, Realtors
11382 Northwoods Blvd. # A
Truckee, CA 96161

Dear Mr. Deatsch:

I have been working with Darla Whitehead and Nina Clifton, looking to purchase a home in the Truckee area.  I have looked at a wide variety of properties and have placed several bids on properties both large and small.  Darla is a true professional.  She has pursued every one of my bids, both large and small, with enthusiasm and a truly valuable attention to detail.

Even though I am a newcomer to snow country, Darla's knowledge and experience allowed me to make informed decisions about location, architecture, and price.  My well-being and long-term satisfaction with whatever property I end up with has been Darla's top priority.

Darla and her assistant, Nina Clifton, have provided seamless service even when Darla has been out of town.  Nina has the same professionalism and attention to detail: Working with her has been a pleasure.

When I think about my experience working with Darla Whitehead, I realize that her recent "Producer of the Year" award is not merely a reflection of high sales.  It is a testament to her dedication to her clients, regardless of dollar amount.  Her assistance has been invaluable, and I would recommend her team to anyone looking for property in the Truckee area.

Sincerely,

Michelle Sharron

Thanks For The Memories!!!

You sold us "First Cabin"
16 years past --
And we have to admit,
It's all been a blast!

Now you've sold it again
Kudos to you!
Pat yourselves on the back,
You masterful crew!

We got through inspections
Day after day --
Building and termite,
And the sewer -- Hurrah!

The G.E. guy -- awful!
The plumber? A treat!
Gotta feed 'em lunch,
They're cheaper when they eat!

You're patient, professional
You do your job well --
Think your new ad should read,
If WE list it, it WILL sell!

We recommend you highly
That's an actual fact --
Boice Countryside Realtors
Is a very class act!

~ You're Jewels! Thank you ~
Norie & Jim Weems

Ms. Nina Clifton
The Whitehead Group
Keller Williams Boice Realty
11382 Northwoods Blvd. 
Truckee, CA 96161


Dear Nina:

Dianne and I wanted to write you this special note of appreciation and thanks to you and your whole team for a job very well done.  We can now reflect back with extreme satisfaction on the recommendation I received from my brother-in-law when he referred us to Boice Realty in late 2002.  I recall the time vividly when we brought the whole family to Truckee to look at property and as you might remember we had limited time because we were only in the country for a short period.  I remember clearly that we only looked for one day, trudging through deep December snow and just making it back over the pass before it closed.

The experience with you and your company has come to a complete circle as we purchased the home in early 2003 and just closed escrow on the sale of this home in April 2007.  Dianne and I have experienced 8 home closings (either buy or sell) over the past 17 years and we can attest with 100% confidence that the experience and professionalism we enjoyed dealing with you was by far the best we have ever had!

The Truckee property was our first experience in purchasing a second home for investment purposes.  This was a big step for us especially because at the time we purchased the home we were living in Asia and the communication across these multiple time zones was very challenging; but you were able to bridge this gap through a lot of extra effort and time on your end.  You consistently went the extra mile to ensure out home was well taken care of.  There are so many examples of this that I am sure I will not mention all of them but here are a few:

  • Arranging for furniture removal and donations of unwanted goods
  • Calling repair or maintenance people on our behalf when things just had to be done immediately
  • Walking us through, step by step, on all aspects of the buy or sell paper work and always keeping our best interests in mind
  • Managing some touchy tenant situations that should have been handled by our property manager
  • being available at any hour and always returning phone calls or emails promptly
  • Constantly updating us with market conditions, showings of the home and pricing recommendations during the selling process.
  • You always were a step ahead of us and gave us the impression that our business was the most important item on your desk...even though we know you must have been overloaded with many other priorities.

Please be aware that I have never been motivated to write a thank you letter like this to any other realtor or supplier of any product/service.  You are the first and you deserve a "superstar" rating in all customer satisfaction categories.

Thank you for treating us with such excellent service.

Sincerely,

Tom & Dianne Kittle

Greatly appreciate the prompt professional service you gave us selling the lot and advising regarding our purchase in Martis Camp. OUTSTANDING SERVICE!

Steve & Mary Lancto

WOW

Wow! We struggled for nearly a year. First with the decision to move, and then with the preparation to sell the home we had lived in for 17 years. With the Whitehead Group's strategic guidance and direction, our home was listed and sold in less than two weeks. The for sale sign never even went up! Without Bill, Darla, Nina and Susan's professionalism, careful handling and personal touches, it likely would have been much different. Of course with god as our co-pilot, everything happened as was in his plan.

Tahoe Donner Lot Purchase

Excellent service from the entire team that doesn't end when the sale is made. Nina was knowledgeable, patient, persistent and got us a great deal on the perfect property for us.